Friendly Return Policy:
We accept returns on UNUSED products only within 15 days of delivery. We do not accept used products for returns for any reason whatsoever. All returns must have a Return Merchandise Authorization (RMA) number. We take quite a bit of time to accurately represent our products via high-quality photos, picture magnifying, videos, and descriptions. Returns due to personal preference will incur a 15% restocking fee. We understand you may not have liked the product when you opened it up, but due to the incredibly high cost of shipping and processing products back to our shelves, we do require a restocking fee…. Unless… Returns in exchange for Friends in High Places store credit will NEVER incur a restocking fee. Shipping charges and rush processing fees are non-refundable. To return an item, you can use our prepaid shipping label.
What if an item arrives broken?
We are maniacs when it comes to wrapping our shipments, but do understand there is a possibility you receive an item damaged or defective. We will replace the item at NO COST. You must notify us within 72 hours of delivery with your order number and a couple of photos of the packaging and damaged items. Don't throw anything away until you speak with us. We may need the packaging back. We always will provide you with a shipping label that is fully paid for. If you have any more questions at all, please don’t hesitate to live chat, email, or call us.
What happens if my package is returned to sender?
If the package is return to sender (returned to us) then we will reach out to you and ship it again. HOWEVER, you will be charged to reship the product back to you.
How do I file a return?
If you are unsatisfied for any reason, you may file a return within 15 days of delivery (damaged item claims must be made within 72 hours) by clicking the link below. You may also contact us through chat, email, and phone. Click here to contact us…
Do you offer exchanges?
If you received the wrong item, contact our support team to get it corrected as quickly as possible via live-chat, phone, or email. If you would like an exchange due to preference, we will issue an RMA number to send back the original item. You will be refunded store credit, which you may use to order a different item.
Can I return a broken item?
If an item arrives broken, please see the "What if my item arrives broken?" section above. If an item breaks after you use it, send your order number and clear photos of the damage to our support team to get a one-time use coupon code that will discount a replacement by 15%. We will not ask for the item back, so you won't need an RMA.
Can I return a used item?
We do not accept returns on used items at all with no exceptions.
Do you charge a restocking fee?
Items returned due to customer preference and not a Friends in High Places error (wrong, broken, defective items, etc.) will be charged a 15% restocking fee. In addition, shipping and rush processing charges are non-refundable.
How long does it take for a refund to be issued?
Refunds will be issued within 72 hours of us receiving your item with a proper RMA number. Allow the bank an additional 2 – 4 days for your back to process it on their side.